Comments on: Hey Citi, What We Have Here, is a Failure to Communicate http://guppielife.com/2008/06/17/citibank-poor-user-experience/ Adventures of a Gay Yuppie Fri, 21 Nov 2008 04:33:14 +0000 http://wordpress.org/?v=2.6.3 By: Update: Closing an Account with Citibank | the Guppie Life http://guppielife.com/2008/06/17/citibank-poor-user-experience/#comment-332 Update: Closing an Account with Citibank | the Guppie Life Tue, 08 Jul 2008 01:05:53 +0000 http://guppielife.com/?p=147#comment-332 [...] Last month I wrote that I was having trouble closing my Citibank online savings account. [...] [...] Last month I wrote that I was having trouble closing my Citibank online savings account. [...]

]]> By: AJ http://guppielife.com/2008/06/17/citibank-poor-user-experience/#comment-295 AJ Thu, 19 Jun 2008 00:46:05 +0000 http://guppielife.com/?p=147#comment-295 @Corinne Ugh I would sell my soul for a BMW, don't make fun @Mike "h'okay" :P @Chris I am fighting very strong urges. I spent way too much money on Lacoste in April. And I didn't have to wait for slickdeals, I get the email newsletter lol @Mrs Micah & @tom I didn't get a response to my email today, I guess I will have to call after all. Holy hell. @Corinne Ugh I would sell my soul for a BMW, don’t make fun

@Mike “h’okay” :P

@Chris I am fighting very strong urges. I spent way too much money on Lacoste in April. And I didn’t have to wait for slickdeals, I get the email newsletter lol

@Mrs Micah & @tom I didn’t get a response to my email today, I guess I will have to call after all. Holy hell.

]]> By: tom http://guppielife.com/2008/06/17/citibank-poor-user-experience/#comment-294 tom Thu, 19 Jun 2008 00:15:04 +0000 http://guppielife.com/?p=147#comment-294 Yeah... I agree with Mrs. Micah... I was in the same situation. You'll call... they'll ask "are you sure you want to close your account?" "Are you sure you're sure?" "Are you really sure?". In the end... you'll close your account, and it probably won't be closed. I still get email regarding my phantom Citi savings account. I supposedly closed it 6 months ago! Yeah… I agree with Mrs. Micah… I was in the same situation. You’ll call… they’ll ask “are you sure you want to close your account?” “Are you sure you’re sure?” “Are you really sure?”. In the end… you’ll close your account, and it probably won’t be closed. I still get email regarding my phantom Citi savings account. I supposedly closed it 6 months ago!

]]> By: Mrs. Micah http://guppielife.com/2008/06/17/citibank-poor-user-experience/#comment-291 Mrs. Micah Wed, 18 Jun 2008 18:30:04 +0000 http://guppielife.com/?p=147#comment-291 Bleh. They probably want to make sure you can talk to a retention agent. Online, they'd have to put up those annoying "Are you sure?" "Do you REALLY want to close your account" popups. Bleh. They probably want to make sure you can talk to a retention agent. Online, they’d have to put up those annoying “Are you sure?” “Do you REALLY want to close your account” popups.

]]> By: Chris http://guppielife.com/2008/06/17/citibank-poor-user-experience/#comment-290 Chris Wed, 18 Jun 2008 15:46:27 +0000 http://guppielife.com/?p=147#comment-290 A lot of companies won't let you cancel online, and they won't give you explicit cancellation instructions. I guess it sounds like 2 hours on hold for customer service and then, like Corinne said, another hour of shady retention reps. "JUST CLOSE THE DAMN ACCOUNT!!!" Also, did you see the Lacoste semi-annual sail on slickdeals.net the other day? Thought about you. :P A lot of companies won’t let you cancel online, and they won’t give you explicit cancellation instructions. I guess it sounds like 2 hours on hold for customer service and then, like Corinne said, another hour of shady retention reps. “JUST CLOSE THE DAMN ACCOUNT!!!”

Also, did you see the Lacoste semi-annual sail on slickdeals.net the other day? Thought about you. :P

]]> By: Mike http://guppielife.com/2008/06/17/citibank-poor-user-experience/#comment-289 Mike Wed, 18 Jun 2008 13:39:07 +0000 http://guppielife.com/?p=147#comment-289 Off topic, but I love that you ended with "WTF Mate?" It's not often that I laugh out loud at a flash video online, but that one is a favorite. Off topic, but I love that you ended with “WTF Mate?”

It’s not often that I laugh out loud at a flash video online, but that one is a favorite.

]]> By: Corinne http://guppielife.com/2008/06/17/citibank-poor-user-experience/#comment-288 Corinne Wed, 18 Jun 2008 12:34:28 +0000 http://guppielife.com/?p=147#comment-288 Call them and put up with the "high pressure" retention client. You can do it! "No, I'm not happy with Citi's various high interest rates." "No, I would not like Citi to give me a $50 gift certificate to my favorite retailer, even if it is Lacoste." "No, I would not like Citi to buy me a Bimmer." (DO NOT GO GENTLE INTO THAT GOOD NIGHT!) Call them and put up with the “high pressure” retention client. You can do it!

“No, I’m not happy with Citi’s various high interest rates.”
“No, I would not like Citi to give me a $50 gift certificate to my favorite retailer, even if it is Lacoste.”
“No, I would not like Citi to buy me a Bimmer.” (DO NOT GO GENTLE INTO THAT GOOD NIGHT!)

]]>